service and warranty
When you purchase a Sabal home, you have peace of mind knowing that we stand by our homes. We offer two levels of warranties: a Sabal one-year limited warranty on all workmanship and material defects in the home, and a five year Alberta new home warranty which covers major structural construction items.
Effective February 1, 2014, all permits applied for new home construction in Alberta will fall under the newly updated Alberta New Home Warranty Program. This updated program consists of new mandatory coverage for all homebuyers, including one-year coverage for materials and workmanship, two-year coverage for distribution systems, five-year coverage for the building envelope and 10-year coverage on the structure.
Click here for more detailed information regarding the new warranty program, and to see how this will benefit you in your new home purchase.
SABAL 1-Year Limited Warranty
We have incorporated a unique, three step, quality assurance process that starts the moment you take possession of your home.
Shortly after moving into your new home, you will receive a phone call or email from one of our service & warranty coordinators. This is their chance to introduce themselves, familiarize you with Sabal’s service & warranty program, and answer any questions you may have.
At 3 months after possession our service technician will conduct a follow-up of your Sabal home to make sure everything is working properly. This gives you the opportunity to settle into your home and truly inspect the function and quality of the home. If you have any questions or concerns the service technician will be able to attend to them.
And at 12 months our service technician will conduct a thorough final home inspection with you before the warranty expires. After living in your home for almost a year, any further deficiencies will be noted and shortly rectified.
Watch for the customer satisfaction surveys provided by Eliant Inc. to be delivered to your inbox. Your returned survey will automatically enter you into a draw for a $500 gift certificate.
Sabal Homes Seasonal Program: Spring and Summer 2014
Sabal Homes will be doing seasonal work June 15 through October 1, weather permitting, which means good things for homeowners!
On a street-by-street basis, our hardworking crews will pour sidewalks, garage pads and driveways. In addition, they’ll complete parging and any necessary outdoor painting. When driveways are poured and concrete is in, our crews will grade and loam your yard, which means you’ll soon receive your grade certificate.
These processes are sure to add to the comfort and enjoyment of your home. However, there are some key things to note during our spring work season – find out more below!
Seasonal Work and Maintenance: What You Should Know
Sabal Homes works on a street-by-street basis, rather than by possession dates. We’ll give you at least 24 to 48 hours notice before we begin work on your street. Before we arrive, please remove swing sets, dog runs, barbecues, vehicles and related items, as work will not be completed if your driveway or lawn is obscured. Also, please note that open excavation next to a completed home will delay the final grading on the completed home.
Seasonal work is weather-dependant. In fact, one day of rain can delay progress by up to three days. Why is that the case? It’s because we want to ensure a top-quality product, every time. We wait until the ground is dry before pouring concrete or completing landscaping, as this helps ensure your driveway will remain level, and will help prevent your lawn from dipping or sinking.
Surface Water Management:
Downspouts and eavestroughs channel water off of your home’s roof and away from your home’s foundation. If your downspout is not positioned to direct water away from your home, water may collect along the foundation wall – and this can cause water to get into your home’s basement, along with potential foundation and landscaping problems. Please read more about surface water management and how you can best protect your home by clicking here.
Spring Maintenance Tips:
Did you know? Useful home maintenance and landscaping tips can be found in the Guide to the Care and Maintenance of Your New Home available online at anhwp.com
Please do not park on concrete for at least 28 days after it’s been poured, as damage caused may not be covered by warranty. Also note that concrete should be sealed 28 days after installation, and annually after that.
In addition, ensure you’re using a quality sealing product and following manufacturers’ directions. This will help prevent your concrete from absorbing corrosive materials. Use a low-gloss, acrylic sealer or a low-gloss, water-based acrylic sealer.
Landscaping and Grading
When it comes to grading, Sabal prefers to grade on dry soil, as wet soil does not spread well. Water will create sinkage or subsidence where there are trenches, window wells or porches.
The soil used for grading is not screened, and is the same soil that was excavated at foundation.
All communities require a grade certificate before a homeowner is permitted to complete landscaping and decking.
Sabal Homes Calgary is Moving!
Sabal Homes is moving to its new Calgary office location at 2020-4 St. SW during the week of May 19, 2014. Please note that our offices will be closed during this time. If you lose heat, hot water or power at any time, please contact the applicable provider directly. Emergency contact information is located in your homeowner manual.
If you have an urgent question or concern during the week of May 19, please contact customer service at 403.237.8555 or email email@example.com.
Only urgent inquiries will be responded to during this week – all other emails and voice messages will be returned the week of May 26, 2014.
Should you have any questions regarding your new home warranty, please contact:
To help protect your new home and guide you in its maintenance, click to download a copy of the Alberta New Home Warranty Care & Maintenance Guide.