service and warranty
When you purchase a Sabal home, you have peace of mind knowing that we stand by our homes. We offer two levels of warranties: a Sabal one-year limited warranty on all workmanship and material defects in the home, and a five year Alberta new home warranty which covers major structural construction items.
SABAL 1-Year Limited Warranty
We have incorporated a unique, three step, quality assurance process that starts the moment you take possession of your home.
Shortly after moving into your new home, you will receive a phone call or email from one of our service & warranty coordinators. This is their chance to introduce themselves, familiarize you with Sabal’s service & warranty program, and answer any questions you may have.
At 3 months after possession our service technician will conduct a follow-up of your Sabal home to make sure everything is working properly. This gives you the opportunity to settle into your home and truly inspect the function and quality of the home. If you have any questions or concerns the service technician will be able to attend to them.
And at 12 months our service technician will conduct a thorough final home inspection with you before the warranty expires. After living in your home for almost a year, any further deficiencies will be noted and shortly rectified.
Watch for the customer satisfaction surveys provided by Eliant Inc. to be delivered to your inbox. Your returned survey will automatically enter you into a draw for a $500 gift certificate.
Sabal Spring Program
Sabal Homes will be doing seasonal work June 15 through October 1, weather permitting, which means good things for homeowners!
On a street-by-street basis, our hardworking crews will pour sidewalks, garage pads and driveways. In addition, they'll complete parging and any necessary outdoor painting. When driveways are poured and concrete is in, our crews will grade and loam your front lawns, which means you'll soon receive your grade certificate from the City.
These processes are sure to add to the comfort and enjoyment of your home. However, there are some key things to note during our spring work season.
Sabal Homes works on a street-by-street basis, rather than by possession dates. We anticipate completing work within 6 to 7 weeks, weather permitting. We'll give you at least 24 to 48 hours’ notice before we begin work on your street. Before we arrive, please remove swing sets, dog runs, barbecues, vehicles and related items. Also, please note that open excavation next to a completed home will delay the final grading on the completed home.
Spring Maintenance Tips:
Did you know? Useful home maintenance and landscaping tips can be found in the new home Care and Maintenance Guide available online at anhwp.com.
Please do not park on concrete for at least 28 days after it's been poured, as this may cause damage that is not covered by warranty. And, please avoid contact with wet concrete.
Also, note that concrete should be sealed 28 days after installation, and annually after that.
Homeowners should ensure they're using a quality sealing product and following manufacturers' directions. This will help prevent the concrete from absorbing corrosive materials. Homeowners should use a low-gloss, acrylic sealer or a low-gloss, water-based acrylic sealer.
Landscaping and Grading:
When it comes to grading, Sabal prefers to grade on dry soil, as wet soil does not spread well. Water will create sinkage or subsidence where there are trenches, window wells or porches. The soil used for grading is not screened, and is the same soil that was excavated at foundation.
Surface compaction will be completed at the time of grading. This is required to minimize further settlement; however, it does not guarantee that additional settlement will not occur. Lastly, all communities require a grade certificate before a homeowner is permitted to complete landscaping and decking.
Should you have any questions regarding your new home warranty, please contact:
To help protect your new home and guide you in its maintenance, click to download a copy of the Alberta New Home Warranty Care & Maintenance Guide.